One of the reasons that people become interested in Internet marketing is because they view it as an easily automated opportunity. The thinking is that all you need to do is set up a website where you offer items or services for sale, use marketing methods like links to get people there, and then watch as those people buy your products and services without you having to lift a finger. It seems, on the surface, like it doesn't take very much work at all. This could be the reason a lot of these internet marketers are doing a less than acceptable job at customer service. Whether you're operating an online or a traditional, brick-and-mortar business, customer service is going to be critical to your success. Here are a few ways that you can ensure that you always give the best customer service to your clients when Internet marketing.
As soon as you make a sale, be sure to get the person's mailing address so you can send them a nice, handwritten note that tells them how appreciated they are. Naturally, this will be a much easier task to undertake if you run small business or else you may find yourself doing hundreds or thousands each day. However, when you are operating a small business these are the things that will get you noticed. When your customers receive your handwritten note, they will feel like you care about them personally and will think of you the next time they need the type of service you offer. Writing a proper thank you note should not take long at all anyway. That two minutes could net you hundreds more dollars in sales!
As soon as someone buys something from you, send them an e-mail offering them a discount off of their next purchase. It's extremely easy to make this possible, especially if you use an automatic responder, and the customers will oftentimes come back to your site to redeem the discount! This is a great way to add hundred, or maybe even thousands, of dollars to your bottom line. Everybody loves a good sale! Offer a special deal to them for responding directly to your email in the form of an electronic coupon code they can simply enter on your site, or offer them a personalized product.
Make sure your e-mail is up and working. You can lose sales very quickly if people write to you only to have their e-mails bounce. Don't let your inbox get filled up, or buy more storage from your e-mail provider so this doesn't happen. When many people get their e-mails bounced back, you may also get the reputation of being a spammer, which is another reason to keep your inbox working well!
Customer service is not just limited to brick and mortar businesses. If you continually disappoint your customers with a poor standard of customer service, you will find that they never return to buy from you again. Believe it or not, customer service can be the deciding factor in the success of an online business. Have you been doing your best to keep your customers satisfied?
As soon as you make a sale, be sure to get the person's mailing address so you can send them a nice, handwritten note that tells them how appreciated they are. Naturally, this will be a much easier task to undertake if you run small business or else you may find yourself doing hundreds or thousands each day. However, when you are operating a small business these are the things that will get you noticed. When your customers receive your handwritten note, they will feel like you care about them personally and will think of you the next time they need the type of service you offer. Writing a proper thank you note should not take long at all anyway. That two minutes could net you hundreds more dollars in sales!
As soon as someone buys something from you, send them an e-mail offering them a discount off of their next purchase. It's extremely easy to make this possible, especially if you use an automatic responder, and the customers will oftentimes come back to your site to redeem the discount! This is a great way to add hundred, or maybe even thousands, of dollars to your bottom line. Everybody loves a good sale! Offer a special deal to them for responding directly to your email in the form of an electronic coupon code they can simply enter on your site, or offer them a personalized product.
Make sure your e-mail is up and working. You can lose sales very quickly if people write to you only to have their e-mails bounce. Don't let your inbox get filled up, or buy more storage from your e-mail provider so this doesn't happen. When many people get their e-mails bounced back, you may also get the reputation of being a spammer, which is another reason to keep your inbox working well!
Customer service is not just limited to brick and mortar businesses. If you continually disappoint your customers with a poor standard of customer service, you will find that they never return to buy from you again. Believe it or not, customer service can be the deciding factor in the success of an online business. Have you been doing your best to keep your customers satisfied?
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